I have been coming to this facility for just under a year for iron infusions, and I’m now questioning why I continue to return given the ongoing issues I’ve experienced since day one.
My most recent appointment was on November 11, 2025. This is now the fourth time I’ve dealt with the same problem: I’m told I will receive a call when the iron arrives so I can schedule my infusion, yet no one contacts me. Each time, after waiting about two weeks with no update, I end up calling myself only to be told the iron has already arrived and that someone “was going to call me.” This pattern has happened repeatedly, and it is happening again now. It has almost been a month since my last appointment, and I am still waiting to be scheduled.
Last week, I called twice to check the status. I first spoke with Holly, who stated she had nothing to do with the process. I was then transferred to another staff member who was kind, explained everything clearly, and told me the iron was on its way and that someone from the infusion room would call me within a day or two. I received no call.
When I called again a couple of days later, I spoke with Danika, who was rude from the start. She told me I didn’t need to call and that I would be contacted when the iron arrived. I explained that this has never happened and that I have always had to follow up myself. Every time I do, I’m told the iron has already been delivered. While the front desk staff is always polite and apologetic, the inconsistency and lack of communication remain an issue.
Because the interaction with Danika became argumentative, I asked to speak to a manager. I was transferred to Elvira, who listened, apologized, and told me she has only recently become the manager. She said she would speak with her staff and follow up with me on Monday. Monday came and went with no call.
Today is Wednesday, December 3rd. When I called her back, I received more excuses about why she didn’t follow through. She previously told me the iron was scheduled to be delivered Monday, yet today I was told something completely different. When I pointed out that it has now been almost a month—longer than it has ever taken—she stated she has no control over the pharmacy that ships the iron. I acknowledged that, and she simply said “alright” and hung up the phone.
At this point, it’s clear that the unprofessionalism I’ve encountered isn’t limited to staff because it’s coming from leadership itself.
“When one door of happiness closes, another opens, but often we look so long at the closed door that we do not see the one that has been opened for us.” — Helen Keller