We recognize that navigating the costs of care and understanding medical insurance can feel overwhelming during this difficult time. Let us help.
From the moment of diagnosis, El Portal Comprehensive Cancer Centers (EPCC) is committed to supporting you every step of your cancer journey. We recognize that navigating the costs of care and understanding medical insurance can feel overwhelming during this difficult time. Your Patient Financial Counselor is here to listen, answer your questions, and help resolve any financial concerns that may arise along the way.
Seeking Financial Guidance? Our compassionate team is ready to support you and your family. Our goal is to help you understand the financial aspects of your treatment and develop a clear, manageable plan that allows you to focus on your healing. To schedule an appointment with a financial counselor, please contact your clinic directly and ask to speak with a member of our team.
Insurance Questions: Our counselors are well-versed in insurance benefits and reimbursements, including Medicaid and Medicare for cancer treatments and services. Before your treatment begins, you’ll meet to review what your insurance covers and to discuss setting up financial arrangements that work for you.
Additional Support: If your insurance coverage is limited or if certain services are not covered, our counselors can help identify assistance programs that may provide financial support. If you experience financial difficulties during treatment, we can connect you with resources and strategies to help manage costs. Many drug manufacturers also offer copay assistance cards for patients with commercial insurance—be sure to ask your counselor for more details.
Billing Questions: If you have questions about your bill or need assistance with payments, our team is here to help. We will be your main point of contact for any billing concerns throughout your treatment journey.
Cost Estimates : Once your treatment plan is finalized by you and your healthcare provider, your financial counselor can provide an estimate of your out-of-pocket expenses, helping you plan accordingly.
“If you don’t like something, change it. If you can’t change it, change the way you think about it.” — Mary Engelbreit